AN “AAPII” CUSTOMER EXPERIENCE

“AAPII” (read like “happy”) is an acronym for its five phases – Assess, Analyze, Prioritize, Implement, and Improve – and is our award-winning, proprietary methodology designed for enhancing the customer experience. It can be followed through all 5 phases, or the phases can be delivered “a la carte” to best meet your needs.
From advanced analytics to personalized support, the services contained within AAPII cover a wide range of strategies that can be used individually or collectively to improve municipal and federal operations for citizens, employees, and leadership alike.
Learn more about our innovative AAPII methodology!

Other Services We Offer

We’re dedicated to ensuring your IT efforts run smoothly, so you can focus on what really matters.  See why our customers prefer our top-notch IT Support strategies and services to better help align their technology initiative with their organizational goals.

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We’re committed to providing you with the best training services available, whether you’re looking for standardized training or a fully customized program. Our team of experts will work closely with you to develop a training plan that meets your specific needs and helps you achieve your goals.

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We offer a range of call center services, including an outsourced municipal and federal contact center and assistance with call center buildout and optimization. Whether you’re looking to improve your current call center operations or start a new one from scratch, our team of experts has the knowledge and experience to help you achieve your goals.

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