The Turnkey Municipal Call Center

Oftentimes small-to-medium sized municipalities want to offer the service and support of a 311 call center to their citizens without the hefty price tag of one. At Turnkey Solutions, we provide municipalities with an outsourced call center option that empowers them to handle citizen calls and service requests at a fraction of the cost.

How Does It Work?

Our call center agents can seamlessly integrate into your municipal call center, help desk, or call receiving operations, providing the support you need. To better understand how this integration works, please refer to the graphic below.

Step 1: Citizens and/or employees call into the municipality for information or service.
Step 2: One of our trained agents answer to fulfill an information, referral, service, or feedback request.
Step 3: When needed, our agents input citizen requests and data into your system and forward it to the right personnel.
Step 4: The right personnel receive the system data to fulfill the request and are able to input any data our agents need to see.