Careers at Turnkey Solutions

Have you thought about what would be your ideal work environment? Before you venture into a new position, its important to consider the type of work culture that best fits your personality. Here at Turnkey Solutions we believe in making an impact on the world around us, from our co-workers to our customers to our community. We are team players who value and respect each other and love to win together. We are strong believers in professionalism, creativity and excellence, but we also believe in having fun at work. We are problem solvers and our customers are our first priority. We are consummate professionals, passionate about what we do and we strive to deliver excellence. We are committed to growth and continuous improvement – our own growth, our company’s growth, our client’s growth and our community’s growth. If this sounds like the type of team you would like to be a part of and your skill sets fit one or more of the positions below, we will be delighted to have you join our team! Begin by clicking the button below and applying on line.

Turnkey Solutions has the following openings:

(Click on each tab for a description of job duties.)

Customer Service Representative (CSR)
Full Time/Part Time Position * $17 – 20 Hourly Salary * Partially Remote
Description
The Customer Service Representative (CSR) for the Turnkey Municipal Call Center (Turnkey MCC) receives inbound calls on behalf of client municipalities and/or makes outbound telemarketing calls on behalf of Turnkey Solutions. The primary responsibilities of this role is to ensure citizen satisfaction when citizens call regarding client municipalities and to find prospects for Turnkey Solutions products and services.
-Works under general supervision,
-Receives incoming telephone calls from citizens,
-Listens to the caller’s question, asks relevant questions for clarification as necessary, evaluates the information obtained, and provides the appropriate response in accordance with specific instructions and training
-Exercises knowledge of such subjects as customer service standards and procedures; call processing procedures and techniques; equipment operation; –Identifies problems and resolves them by accessing information through integrated technologies,
-Provides self-service assistance,
-Routes and refers calls back to municipality for advanced support when necessary
-Follows up off-line as required (researching issue, following-up with citizen or municipality, etc.),
-Documents exchanges in accord with established procedures
-Responsible for assessing callers’ requests for assistance and determining the most appropriate course of action,
-Calls potential customers from software platform or list provided
-Delivers scripted talks that describe the Turnkey Solutions’ products or services, to persuade potential customers
-Explains products and product prices
-Answers potential customer questions about products and services
-Obtains potential customer information and documents it for the future
-Keeps track of potential customers that have been contacted and those who do not want to be contacted in the future
-Follows up on previous customers for potential sales
-Maintains records of customer contacts
-Completes customer surveys to obtain information about potential customers
-Work is performed according to established procedures and requires long periods of sitting, listening and talking, and the use of fingers to operate a multi-button telephone.
-The work is evaluated by supervisory assessment of the appropriateness of services  
Requirements/Preferences
-Requires an high school degree or equivalent.
-Must have strong customer service skills and be adept at diffusing difficult situations
-Must be able to explain complex or confusing material clearly
-Confident phone presence required
-Effective listening and reading comprehension skills required
-Excellent written and verbal communication skills
-Experience with Microsoft Office preferred
-Must have strong customer service skills and be adept at diffusing difficult situations
-Effective verbal communication skills required
-Must be able to explain complex or confusing material clearly
-Confident phone presence required
-Effective listening and reading comprehension skills required
-This position can be made remote depending on individual agent performance
-Must have strong customer service skills and be adept at diffusing difficult situations
-Effective verbal communication skills required
-Must be able to explain complex or confusing material clearly
-Confident phone presence required
-Effective listening and reading comprehension skills required
-Must have strong customer service skills and be adept at diffusing difficult situations
-Effective verbal communication skills required
-Must be able to explain complex or confusing material clearly
-Confident phone presence required
-Effective listening and reading comprehension skills required
-Ability to operate standard office equipment such as a telephone, laptop computer, etc. is required
-Ability to learn to use software platforms and input necessary information and notes is required
-Probationary Period: A probationary period of 90 days is required. Performance will be carefully evaluated during the probationary period. Continuation in the position will be contingent upon successful completion of the probationary period.
Benefits (Full Time Employees Only)
-Health insurance
-Dental insurance
-Vision insurance
-401(k)
-Paid time off
-Flexible Schedule  
IT Business Analyst
Full Time Position * $60,000 – 75,000 Annual Salary * Partially Remote
Description
The Business Systems Analyst’s role is to plan, design, develop and launch efficient business, financial and operations systems in support of core organizational functions and business processes. This role includes gathering and analyzing data in support of business cases, proposed projects and systems requirements. The Business Systems Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical and problem-solving skills to help maximize the benefit of IT system investments.

Key Responsibilities

-Meet with decision makers, systems owners and end-users to define business, financial and operations requirements and systems goals and to identify and resolve systems issues
-Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations and information process flow
-Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
-Prepare and deliver reports, recommendations or alternatives that address existing and potential trouble areas in operating systems across the organization
-Collaborate in the planning, design, development and deployment of new applications and enhancements to existing applications
-Create system design proposals
-Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
-Ensure compatibility and interoperability of in-house computing systemsCreate systems models, specifications, diagrams and charts to provide direction to system programmers
-Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions
-Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems and other post-implementation support
-Provide orientation and training to end-users for all modified and new systems
-Conduct research on software and hardware products to justify recommendations and to support purchasing efforts
-Provide guidance and/or instruction to junior staff members
Requirements/Preferences
-Requires a bachelor’s degree or equivalent.
-Project management (PMP) certification preferred.
-Excellent written and verbal communication skills
-Excellent organizational skills
-High level of experience with Microsoft Office, Teams and SharePoint highly desired
-Strong skills with developing internal and external communications with stakeholders
-Minimum of 1 year of related experience.
-Probationary Period: A probationary period of 90 days is required. Performance will be carefully evaluated during the probationary period. Continuation in the position will be contingent upon successful completion of the probationary period.
Benefits (Full Time Employees Only)
-Health insurance
-Dental insurance
-Vision insurance
-401(k)
-Paid time off  
 IT Project Manager
IT Project Manager
Full Time Position * $80,000 – 95,000 Annual Salary * Partially Remote
Description
The IT Project Manager role manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget. Has overall responsibility for managing scope, cost, schedule, internal staffing, vendors, and contractual deliverables. Develops detailed project plans. Monitors project milestones and generate periodic status reports. Evaluates and manages risk. Incorporates quality measures and standards to project deliverables. Possesses strong knowledge of technology.

Key Responsibilities

-Create project plans, timelines and outline goals.
-Create business cases, change requests and status reports.
-Create training plans and test plans when necessary.
-Drive team deliverables to timeline and budget.
-Produce a budget and allot resources to different teams.
-Generate a schedule and identify performance metrics.
-Analyze each project phase and discover if it’s on-time.
-Facilitate meetings to address questions from team members.
-Document management. Manage organization and upkeep of documents on Teams sites to ensure stakeholders can find the latest versions. Create new Teams site as necessary
-Action item management. Maintain an action item list across all work streams so that open items are managed to resolution from all work streams. Send regular reminders as needed.
-Deliverable management. Ensure that deliverables have identified owners and track deliverables status.
-Risk and issue management. Assist the team in identifying potential obstacles and actions that need to be taken to address them.
Requirements/Preferences
-Requires a bachelor’s degree or equivalent.
-Project management certification is preferred.
-Excellent written and verbal communication skills.
-Excellent organizational skills
-Clear understanding of and experience with PMBOK methodology, techniques and tools
-Clear understanding of and experience with change management
-Requires high level of experience with Microsoft Office (particularly Excel & Word), Teams and SharePoint
-Strong skills with developing internal and external communications with stakeholders
-Requires 4 years of related experience.
-This position is remote unless client requires onsite presence.
-Probationary Period: A probationary period of 90 days is required. Performance will be carefully evaluated during the probationary period. Continuation in the position will be contingent upon successful completion of the probationary period.
Benefits (Full Time Employees Only)
-Health insurance
-Dental insurance
-Vision insurance
-401(k)
-Paid time off
-Flexible Schedule  

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