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Case Studies
Capabilities & Offerings
Case Studies
Business Process Documentation for Community Development Department
Business Process Documentation for Finance Department
Call Center Assessment for a Municipal Water Department
Call Center/Telephony Assessment
City-Wide Customer Service Needs Assessment
Customer Service Assessment and Remote Customer Service Workshop
Customer Service Training for Large County Government
E911 Assessment
IT Help Desk Consolidation
IT Help Desk Crisis Resolution
IT Service Desk Assessment
Training and Team Building for Court Services
Utility Call Center Implementation
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