Our easy to use, flexible training solution is designed to save time and money, increase engagement, and improve knowledge retention. Our training is scalable and can be delivered onsite, remotely, or hybrid, providing rapid feedback for efficiency in reporting. Read more about our services below.
Learn more about our training solution!
Our team of experts will perform a needs assessment and analysis to provide you with an overview of current customer service practices and help you to identify strengths as well as areas for improvement. This information then allows us to develop a comprehensive training program that is uniquely tailored to your employees and designed to address your areas of need and strengthen service excellence to citizens.
Our training can be offered online or in a comprehensive format with onsite training included. We also provide a platform where you can easily upload training for your employees, making them accessible 24/7 from any device. We handle the entire process of organizing and uploading the training content in a user-friendly format, allowing employees to complete and revisit the training as needed over the years. Additionally, they will receive certification upon completion, providing proof of their continued proficiency.
Our online/hybrid training solution offers the following benefits:
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Gamification: We can gamify your training with points, badges, and other interactive elements to keep your learners engaged and enhance knowledge retention.
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Customized User Reporting: Our platform provides tailored reports to track individual progress and performance, giving you valuable insights into training effectiveness and areas for improvement.
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Certification Upon Completion: Employees receive official certification once they complete the training, validating their skills and knowledge.
Our instructors can provide suitcase training onsite for a dynamic and engaging in-person learning experience customized to your organization’s needs. By working closely with your team, our expert trainers deliver refreshing, data-backed content and actionable feedback, helping employees develop the skills needed to effectively support each other and serve citizens. This personalized approach ensures your staff feel supported and empowered, setting them up for success in delivering exceptional service and achieving impactful results.
We support and train employees and personnel at all levels:
- Level 1: Staff
- Level 2: Management
- Level 3: Executive Leadership
Our professional instructional designers provide customized design and redesign services to elevate your employees’ learning experience and service delivery skills. Whether you’re looking to create a training program from scratch or enhance an existing one, we tailor our approach to meet your needs.
We offer training in multimedia formats to accommodate diverse learning styles and improve knowledge retention. By emphasizing learner engagement, we ensure that staff are fully prepared to deliver outstanding customer service, resulting in better outcomes for both your employees and the communities they serve.
Our training tools include, but are not limited to:
- Quizzes
- Job Aides
- Assignments
- Team-building Exercises
- Learner Engagement Strategies
Other Services We Offer
We leverage AI-powered tools to help you enhance operational efficiency, streamline processes, and optimize resource management. Discover how we can support your organization in using AI to improve service delivery and elevate the overall customer experience.
We can provide you with comprehensive contact center and call center build-out and optimization services, offering affordable solutions to help your organization manage non-emergency calls. Whether you need to establish a new contact center or call center or redesign an existing one, we deliver end-to-end support.
We use our award-winning methodology to adapt to your specific needs and enhance the customer experience for your citizens. Use our strategies to improve municipal and federal operations for citizens, employees, and leadership.
Turnkey Solutions is available to support your IT team through highly skilled project managers, business analysts, and certified change managers, as well as assisting in RFP development, requirements gathering, and training.