An “AAPII” Customer Experience

“AAPII” (read like “happy”) is an acronym for its five phases – Assess, Analyze, Prioritize, Implement, and Improve – and is our award-winning, proprietary methodology designed for enhancing the customer experience. It can be followed through all 5 phases, or the phases can be delivered “a la carte” to best meet your needs.
From advanced analytics to personalized support, the services contained within AAPII cover a wide range of strategies that can be used individually or collectively to improve municipal and federal operations for citizens, employees, and leadership alike.
Learn more about our innovative AAPII methodology!

Other Services We Offer

We leverage AI-powered tools to help you enhance operational efficiency, streamline processes, and optimize resource management. Discover how we can support your organization in using AI to improve service delivery and elevate the overall customer experience.

Learn More About Our AI Strategies>>

We can provide you with comprehensive call center build-out and optimization services, offering affordable solutions to help your organization manage non-emergency calls. Whether you need to establish a new call center or redesign an existing one, we deliver end-to-end support.

Learn More About Our Call Center Services >>

Turnkey Solutions is available to support your IT team through highly skilled project managers, business analysts, and certified change managers, as well as assisting in RFP development, requirements gathering, and training.

Learn More About Our IT Support Services >>

We’re committed to providing you with the best training services available, whether you’re looking for standardized training or a fully customized program. Our team of experts will work closely with you to develop a training plan that meets your specific needs and helps you achieve your goals.

Learn More About Our Training Services >>