Our team of experts employ our proven project oversight and management methodology to ensure project success for your organization. Our methodology goes beyond checking boxes and is designed to keep all stakeholders informed and involved, ensuring a smooth and successful journey from project initiation to project closure. We provide you with:
- Effective communication management. Our approach fosters teamwork and communication at various organizational levels to ensure project success.
- Regular status reports and feedback. You’ll always know where your project stands.
- Quality Assurance (QA) and Quality Control (QC). We employ a multi-layered QA/QC process to ensure deliverables meet your standards.
- Project time control management. Our adaptable approach allows us to navigate changes and unforeseen circumstances without compromising quality or timelines.
- Project scope, issue, and risk management. We help you establish clear deadlines and work with you to define deliverables that streamline project execution.
- Resource management. Our expert project managers galvanize the project team to perform at the highest collective level.
Our change management approach emphasizes collaboration, communication, and accountability to ensure successful project outcomes. We partner with stakeholders at every level to establish clear goals and foster strong communication channels throughout the process. By utilizing a structured communication plan, we keep everyone informed and engaged, enabling smooth knowledge transfer and alignment with organizational objectives.
Our instructional design approach is rooted in creating a standards-based, experiential learning environment that empowers your employees to deliver excellent customer service. Our methodology is informed by a thorough needs assessment and feedback from leadership, ensuring that training is aligned with organizational goals.
Key elements of our approach include:
- Standards-Based Core Curriculum
- Servant Leadership Integration
- Job-Connected Experiential Learning
This comprehensive approach ensures that training is engaging, is deeply connected to the daily experiences of employees, and fosters long-term skill retention and application.
Our training delivery options are incredibly flexible, buildable, and easily accessible for your employees to gain and retain the needed skills. Our highly customizable training delivery options and services can include:
- A Consultation, Needs Assessment, and Assessment Analysis
- Instructor-Led Training (ILT)
- In-Person, Remote, or Hybrid Training
- Refresher and/or (Re)Certification Training
- Post-Training Feedback and Satisfaction Surveys
Finally, we provide our clients with an award-winning training platform that is accessible 24/7 on all devices, but we can also work with you to upload training to any native training systems you may already have.
Ensuring that the desired resources for a project can adequately meet your needs can feel overwhelming. Because of our vast experience working with public sector agencies, Turnkey Solutions has become adept at assisting our clients with procurement support including:
- Gathering Requirements
- RFP Development
- RFP Evaluation Methodology
This proven process has effectively reduced customer effort and time to procurement for our clients.
Turnkey Solutions’ team of seasoned consultants assist our customers in developing a web strategy that enhances the customer experience through clear language instruction and simple navigation. We use proven techniques to make your website easy to use and accessible. Once the strategy is in place, our expert web designers can design the ideal website for you to help you best serve customers and provide an ideal customer experience.
Once your current processes have been mapped and assessed, our team of experts work with your staff to develop your processes into their most efficient and accurate versions for consistency and excellence in customer service.
Our process mapping and re-design methodology is designed with transparent communication and the customer in mind, aiming to provide your employees with easy-to-follow, concise workflows that make customer interactions clear and enjoyable.
With our team, you can have your processes mapped in your native mapping software or use our platform to map your processes as interactive, visual workflows. Our platform also allows all of your staff to have immediate access to the most current version of a process and allows instantaneous edits to be made by approved staff, ensuring the best version of a process is accessible to all.
Benefits of our mapping approach and platform include:
- Accelerated onboarding for new hires
- Decreased training times by up to 75%
- Reduced Escalations by up to 40%
- Improved operating costs by 11%
Drawing on decades of experience and expertise, the team at Turnkey Solutions is able to assess and support your contact center, supplement your contact center staff and services with our own, and/or help you to implement your own contact center based on your agency’s or municipality’s requirements. Our contact center planning and build-out service allows you the flexibility to choose your level of support and empowers you to implement a contact center solution that best serves the needs of your customers and community. From assessment to implementation, we are diligent to work closely with you to ensure a smooth and successful launch, ultimately creating a positive customer experience.