Our outsourced call center services are the ideal choice for federal agencies who want to optimize their intake procedures as well as small- to medium-sized municipalities who want to offer the service and support of a 311 center—at a fraction of the cost. With our live agent support, we can handle your citizens’ calls for information and directory needs, service requests, and agency feedback with ease.
Our call center provides a service experience for your citizens that:
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Is streamlined and seamless
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Is easy to use
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Encourages citizen empowerment
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Responds to the voice of the customer by taking the delivery of services to a new level through the optimization of your processes and leveraging the latest technologies
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Can provide 24/7 support to handle informational and directory calls, service requests and agency feedback.
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Provides transparency and timely reporting of every call
…and you won’t need to worry about high costs or a technical and lengthy implementation.
