Our customers rely on us to support IT efforts by providing staff augmentation and other services listed below.
We offer the below services to provide you with standardized or customized training, depending on your needs.
We offer outsourced call center services and can also asist with call center buildout and optimization. Learn more about our call center services below.


We offer local, state, and federal government agencies an outsourced call center solution to assist in offloading citizen and employee non-emergency calls at a lower cost than a traditional 311 call center. We also can assist with contact center buildout and re-design.
Learn more about our call center!


Virtual Agent Services

Our virtual agent services feature an online bot that uses machine learning to have intelligent and informed conversations with customers in a natural-sounding tone. The virtual agent can be customized to answer your customers’ frequently asked questions and can transfer customers for assistance or text them important follow-up information.

Live Agent Services

Our outsourced call center provides well trained, friendly, and professional contact center agents, which allows citizens to connect with their government via phone or multiple other channels (e.g., email, live chat, and social media).

Contact Center Buildout


Contact center buildout is creating a new contact center from scratch. It includes making recommendations on resources needed and the number of resources, location, budget, management, processes, technology and training.

Contact Center Planning/Optimization



Our team of experts evaluates existing contact center technology, processes, and facilities for efficiency and provides recommendations for optimization.


  • Immediate, 24/7 coverage of customers’ frequently asked questions—in over 130 languages
  • Ability to text customers important information
  • Our agents help answer the most common customer inquiries, freeing up your employees to handle more complex concerns