We understand that in today’s fast-paced technological landscape, organizations need IT support they can count on. That’s why our customers turn to us for top-notch services such as staff augmentation and other cutting-edge solutions listed below. We’re dedicated to ensuring your IT efforts run smoothly, so you can focus on what really matters—growing your organization.
We’re committed to providing our clients with the best training services available, whether you’re looking for standardized training or a fully customized program. Our team of experts will work closely with you to develop a training plan that meets your specific needs and helps you achieve your goals. Learn more about our training services below.
We offer a range of top-quality call center services, including an outsourced contact center and assistance with call center buildout and optimization. Whether you’re looking to improve your current call center operations or start a new one from scratch, our team of experts has the knowledge and experience to help you achieve your goals. Learn more about our call center services below.
CALL CENTER SERVICES
We offer local, state, and federal government agencies an outsourced call center solution to assist in offloading citizen and employee non-emergency calls at a lower cost than a traditional 311 call center. We also can assist with contact center buildout and re-design.
Learn more about our call center!
Services
Virtual Agent Services
Our virtual agent services feature an online bot that uses machine learning to have intelligent and informed conversations with customers in a natural-sounding tone. The virtual agent can be customized to answer your customers’ frequently asked questions and can transfer customers for assistance or text them important follow-up information.
Live Agent Services
Our outsourced call center provides well trained, friendly, and professional contact center agents, which allows citizens to connect with their government via phone or multiple other channels (e.g., email, live chat, and social media).
Contact Center Buildout
Contact center buildout is creating a new contact center from scratch. It includes making recommendations on resources needed and the number of resources, location, budget, management, processes, technology and training.
Contact Center Planning/Optimization
Our team of experts evaluates existing contact center technology, processes, and facilities for efficiency and provides recommendations for optimization.
Benefits
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Immediate, 24/7 coverage of customers’ frequently asked questions—in over 130 languages
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Ability to text customers important information
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Our agents help answer the most common customer inquiries, freeing up your employees to handle more complex concerns
Resources
Case Studies
Capabilities & Offerings
