Below, you will find all of the services contained within AAPII, our proprietary methodology and innovative approach to enhancing the customer experience. From advanced analytics to personalized support, our services can be employed individually or collectively to create a truly exceptional customer experience.
We understand that in today’s fast-paced technological landscape, organizations need IT support they can count on. That’s why our customers turn to us for top-notch services such as staff augmentation and other cutting-edge solutions listed below. We’re dedicated to ensuring your IT efforts run smoothly, so you can focus on what really matters—growing your organization.
We’re committed to providing our clients with the best training services available, whether you’re looking for standardized training or a fully customized program. Our team of experts will work closely with you to develop a training plan that meets your specific needs and helps you achieve your goals. Learn more about our training services below.
We offer a range of top-quality call center services, including an outsourced contact center and assistance with call center buildout and optimization. Whether you’re looking to improve your current call center operations or start a new one from scratch, our team of experts has the knowledge and experience to help you achieve your goals. Learn more about our call center services below.

CALL CENTER SERVICES

We offer local, state, and federal government agencies an outsourced call center solution to assist in offloading citizen and employee non-emergency calls at a lower cost than a traditional 311 call center. We also can assist with contact center buildout and re-design.
Learn more about our call center!

Services

Live Agent Services

Our outsourced call center provides well-trained, friendly, and professional agents who give prompt, knowledgeable service and help citizens to connect with their government.

Contact Center Buildout

 

Contact center buildout is creating a new contact center from scratch. It includes making recommendations on resources needed and the number of resources, location, budget, management, processes, technology and training.

Contact Center Planning/Optimization

 

Our team of experts evaluates existing contact center technology, processes, and facilities for efficiency and provides recommendations for optimization.

Benefits

  • We can handle your citizens’ calls for information and directory needs, service requests, and feedback with ease.
  • You receive immediate coverage of customers’ frequently asked questions 24/7, 12/7, or 8/5 depending on your needs.
  • Our agents’ support help you to offload calls, freeing up your employees to handle more complex concerns.

Resources

Case Studies
Capabilities & Offerings