Turnkey Solutions offers comprehensive call center build-out and optimization services to ensure that your agency or municipality delivers exceptional service. Whether you’re starting from scratch or looking to enhance existing operations, we provide end-to-end solutions that support all stages of call center development.

Call Center Services

We offer local, state, and federal government agencies an outsourced call center solution to assist in offloading citizen and employee non-emergency calls at a lower cost than a traditional 311 call center. We also can assist with contact center buildout and re-design.
Learn more about our call center!

Services

Live Agent Services

Our outsourced call center provides well-trained, friendly, and professional agents who give prompt, knowledgeable service and help citizens to connect with their government.

Contact Center Buildout

 

Contact center buildout is creating a new contact center from scratch. It includes making recommendations on resources needed and the number of resources, location, budget, management, processes, technology and training.

Contact Center Planning/Optimization

 

Our team of experts evaluates existing contact center technology, processes, and facilities for efficiency and provides recommendations for optimization.

Benefits

  • We can handle your citizens’ calls for information and directory needs, service requests, and feedback with ease.
  • You receive immediate coverage of customers’ frequently asked questions 24/7, 12/7, or 8/5 depending on your needs.
  • Our agents’ support help you to offload calls, freeing up your employees to handle more complex concerns.

Resources

Case Studies
Capabilities & Offerings