Call Center Services
We offer local, state, and federal government agencies an outsourced call center solution to assist in offloading citizen and employee non-emergency calls at a lower cost than a traditional 311 call center. We also can assist with contact center buildout and re-design.
Learn more about our call center!
Services
Live Agent Services
Our outsourced call center provides well-trained, friendly, and professional agents who give prompt, knowledgeable service and help citizens to connect with their government.
Contact Center Buildout
Contact center buildout is creating a new contact center from scratch. It includes making recommendations on resources needed and the number of resources, location, budget, management, processes, technology and training.
Contact Center Planning/Optimization
Our team of experts evaluates existing contact center technology, processes, and facilities for efficiency and provides recommendations for optimization.
Benefits
-
We can handle your citizens’ calls for information and directory needs, service requests, and feedback with ease.
-
You receive immediate coverage of customers’ frequently asked questions 24/7, 12/7, or 8/5 depending on your needs.
-
Our agents’ support help you to offload calls, freeing up your employees to handle more complex concerns.