Dona Franklin
President & CEO of Turnkey Solutions — and the originator of The Ripple Theory of Leadership™.
For more than three decades, Dona Franklin has partnered with municipal and utility leaders to strengthen internal culture, align strategy with service delivery, and build measurable improvements in the citizen experience. She is a frequent advisor and facilitator for executive retreats and leadership academies focused on strengthening governance and service delivery.
The Ripple Theory of Leadership™ grew out of that work — out of watching, again and again, how a decision made in a leadership meeting eventually showed up in the way a citizen was treated.
She developed the framework, and wrote The Impact of Leadership on the Citizen Experience, to give other leaders language for something they had likely already sensed but never quite named.
She gave other leaders language for something they had already sensed but never quite named.
Philosophy. Framework. Practice.
The Ripple Theory, the Ecosystem, and Turnkey Solutions play three distinct roles. Keeping them distinct is what makes each one useful.
The Ripple Theory of Leadership™
The philosophy. Explains why leadership decisions ultimately affect citizens and public trust — and why citizen experience begins earlier than most organizations assume.
The Citizen Leadership Ecosystem™
The framework. Identifies what an organization needs to strengthen — purpose, culture, organizational excellence — for the ripple to arrive at the citizen intact.
Turnkey Solutions
The practice. Provides the consulting, facilitation, leadership development, organizational development, process improvement, change management, and strategic planning that strengthens each ripple in the chain.