Below, you will find all of the services contained within AAPII, our proprietary methodology and innovative approach to enhancing the customer experience. From advanced analytics to personalized support, our services can be employed individually or collectively to create a truly exceptional customer experience.
We understand that in today’s fast-paced technological landscape, organizations need IT support they can count on. That’s why our customers turn to us for top-notch services such as staff augmentation and other cutting-edge solutions listed below. We’re dedicated to ensuring your IT efforts run smoothly, so you can focus on what really matters—growing your organization.
We’re committed to providing our clients with the best training services available, whether you’re looking for standardized training or a fully customized program. Our team of experts will work closely with you to develop a training plan that meets your specific needs and helps you achieve your goals. Learn more about our training services below.
We offer a range of top-quality call center services, including an outsourced contact center and assistance with call center buildout and optimization. Whether you’re looking to improve your current call center operations or start a new one from scratch, our team of experts has the knowledge and experience to help you achieve your goals. Learn more about our call center services below.


Our easy to use, flexible training solution is designed to save time and money, increase engagement, and improve knowledge retention. Our training is scalable and can be delivered on-site, remotely, or hybrid, providing rapid feedback for efficiency in reporting.
Learn more about our training solution!


Instructional Design/Re-Design

Instructional design includes creating learning experiences and materials to cause the student to learn both the theory and practical application of new skills.

Instructor-Led Training

Instructor-led training is live training that occurs on site or remotely and is led by an instructor who facilitates the learning.

Online and Remote Training

We provide a fully featured, award-winning online training solution used by governments and corporations across the globe to automate training, tracking and reporting.


  • Comprehensive training that is tailored to your needs
  • On-site, remote, and hybrid options
  • Gamification and other features with our remote/hybrid training is designed to increase employee engagement and knowledge retention
  • Time-efficient and cost-effective
  • Customized user reporting
  • Certification upon completion
  • Refresher training and re-certification


Case Studies
Capabilities & Offerings