Below, you will find all of the services contained within AAPII, our proprietary methodology and innovative approach to enhancing the customer experience. From advanced analytics to personalized support, our services can be employed individually or collectively to create a truly exceptional customer experience.
We understand that in today’s fast-paced technological landscape, organizations need IT support they can count on. That’s why our customers turn to us for top-notch services such as staff augmentation and other cutting-edge solutions listed below. We’re dedicated to ensuring your IT efforts run smoothly, so you can focus on what really matters—growing your organization.
We’re committed to providing our clients with the best training services available, whether you’re looking for standardized training or a fully customized program. Our team of experts will work closely with you to develop a training plan that meets your specific needs and helps you achieve your goals. Learn more about our training services below.
We offer a range of top-quality call center services, including an outsourced contact center and assistance with call center buildout and optimization. Whether you’re looking to improve your current call center operations or start a new one from scratch, our team of experts has the knowledge and experience to help you achieve your goals. Learn more about our call center services below.

IT SUPPORT STRATEGIES

Services

IT Staff Augmentation

Additionally, we are prepared to augment our clients’ staff whenever necessary to assist with implementations, design, or even project management.

Project Management

Technology is a large part of our client support strategy, and we provide excellent PMP-certified Program/Project Managers to help our clients achieve the best results from a technology perspective.

Change Management

Our change management specialists are skilled in different methodologies and offer clients the best opportunity to optimize change by rallying around it as an organization.

Business Analyst Services

Our business analysts are ever ready to gather requirements for upcoming technology projects, help our customers write the request for proposal, create the evaluation methodology, and take them through the entire procurement process.

Requirements Gathering

The requirements gathering consists of generating a list of specific requirements that define stakeholder needs for a specific software platform. Insights are gathered from stakeholders to ensure that the software platform chosen can perform according to their needs.

RFP Evaluation Methodology

Our RFP Evaluation Methodology is a set of standards created to guide the scoring of vendor proposals and ensure that awards are comparing “apples to apples” and are impartial. It creates evaluation criteria that standardize scoring and remove subjectivity from the process.

Business Process Mapping

We document and optimize your business processes to ensure the new technology solution can integrate seamlessly with your existing processes, minimizing disruption.

IT Training Design and Delivery

Our training and instructional design experts work with technology vendors whenever necessary to create customized instructor-led and/or online training courses and programs to make adoption of new technology easier for employees.

Benefits

  • Optimization of technology and processes within the organization
  • Smooth transition to new technology and processes
  • Standardized evaluation of vendor proposals makes the RFP process easier
  • IT training customized to your organization’s needs

Resources

Case Studies
Capabilities & Offerings