Our customers rely on us to support IT efforts by providing staff augmentation and other services listed below.
We offer the below services to provide you with standardized or customized training, depending on your needs.
We offer outsourced call center services and can also asist with call center buildout and optimization. Learn more about our call center services below.
IT SUPPORT STRATEGIES
Services
Project Management
Technology is a large part of our client support strategy, and we provide excellent PMP-certified Program/Project Managers to help our clients achieve the best results from a technology perspective.
Change Management
Our ADKAR-trained change management specialists offer clients the best opportunity to optimize change by rallying around it as an organization.
Business Analysis
Our business analysts are ever ready to gather requirements for upcoming technology projects, help our customers write the request for proposal, create the evaluation methodology, and take them through the entire procurement process.
Requirements Gathering
The requirements gathering consists of generating a list of specific requirements that define stakeholder needs for a specific software platform. Insights are gathered from stakeholders to ensure that the software platform chosen can perform according to their needs.
RFP Evaluation Methodology
Our RFP Evaluation Methodology is a set of standards created to guide the scoring of vendor proposals and ensure that awards are comparing “apples to apples” and are impartial. It creates evaluation criteria that standardize scoring and remove subjectivity from the process.
IT Training Design and Delivery
Our training and instructional design experts work with technology vendors whenever necessary to create customized instructor-led and/or online training courses and programs to make adoption of new technology easier for employees.
IT Staff Augmentation
Additionally, we are prepared to augment our clients’ staff whenever necessary to assist with implementations, design, or even project management.
Benefits
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Optimization of technology and processes within the organization
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Smooth transition to new technology and processes
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Standardized evaluation of vendor proposals makes the RFP process easier
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IT training customized to your organization’s needs