IT SUPPORT STRATEGIES
Services
IT Staff Augmentation
Additionally, we are prepared to augment our clients’ staff whenever necessary to assist with implementations, design, or even project management.
Project Management
Technology is a large part of our client support strategy, and we provide excellent PMP-certified Program/Project Managers to help our clients achieve the best results from a technology perspective.
Change Management
Our change management specialists are skilled in different methodologies and offer clients the best opportunity to optimize change by rallying around it as an organization.
Business Analyst Services
Our business analysts are ever ready to gather requirements for upcoming technology projects, help our customers write the request for proposal, create the evaluation methodology, and take them through the entire procurement process.
Requirements Gathering
The requirements gathering consists of generating a list of specific requirements that define stakeholder needs for a specific software platform. Insights are gathered from stakeholders to ensure that the software platform chosen can perform according to their needs.
RFP Evaluation Methodology
Our RFP Evaluation Methodology is a set of standards created to guide the scoring of vendor proposals and ensure that awards are comparing “apples to apples” and are impartial. It creates evaluation criteria that standardize scoring and remove subjectivity from the process.
Business Process Mapping
We document and optimize your business processes to ensure the new technology solution can integrate seamlessly with your existing processes, minimizing disruption.
IT Training Design and Delivery
Our training and instructional design experts work with technology vendors whenever necessary to create customized instructor-led and/or online training courses and programs to make adoption of new technology easier for employees.
Benefits
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Optimization of technology and processes within the organization
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Smooth transition to new technology and processes
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Standardized evaluation of vendor proposals makes the RFP process easier
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IT training customized to your organization’s needs